Practical learning by Virtek
Skills that work
in the real environment
Role-based programmes for IT specialists and users across infrastructure, services, AI, robotics, 1C, file services, VoIP and workplace communication. Modules, practice and progress live in the account.
The catalogue evolves with our services and engineering practiceHow learning works
From a working role
to a validated skill
Not a random video library: context, guided action, knowledge validation and practice.
Profile and assignment
An instructor defines the learning audience and assigns programmes; the required foundation is added automatically.
Focused modules
Theory is split into complete blocks that can be revisited at any pace.
Resources and practice
A course combines text, images, video, useful links and a task in a training or agreed workplace environment.
Validation and record
Progress, knowledge checks and completion are kept in the account.
For IT specialists
Engineering foundations
and operational practice
Foundation and applied programmes for administrators, support, security, CAD, software and platform engineers.
The OSI model: networking foundations
The seven OSI layers, encapsulation, network devices and a systematic approach to troubleshooting.
System administratorSupport specialistSecurity specialist
Contents+
- Layers and encapsulation
- Physical and data link layers
- Network and transport layers
- Application protocols
- Layer-by-layer diagnostics
Locate a training network fault by checking the OSI layers in sequence.
TCP/IP and essential network diagnostics
Addressing, subnets, ARP, ICMP, TCP, UDP, DNS and the essential diagnostic toolkit.
System administratorSupport specialistSecurity specialist
Contents+
- IPv4 and subnets
- ARP and routing
- TCP and UDP
- DNS and DHCP
- ping, traceroute, ss and dig
Trace a request from a workstation to a service and use measurements to confirm the cause of a failure.
System administration foundations
Linux, user accounts, networking, services and safe changes in a working environment.
System administratorPlatform engineer
Contents+
- Operating system and command line
- Networking and services
- Access and updates
- Diagnostics
Deploy and verify a basic server environment.
First-line technical support
Request intake, priorities, diagnostics, communication and correct escalation.
Support specialistSystem administrator
Contents+
- Request lifecycle
- Diagnostic essentials
- Communication
- Escalation
Handle a training incident according to the support procedure.
Information security foundations
Assets, threats, access, logs, backups and security-event response.
Security specialistSystem administratorDeveloper
Contents+
- Threat model
- Access management
- Logs and controls
- Incidents
Perform a baseline security review of a service.
Networks and infrastructure
Addressing, VLANs, DNS, routing, resilience and troubleshooting.
System administratorPlatform engineerSecurity specialist
Contents+
- Network model
- Segmentation
- Core services
- Diagnostics
Design and protect a corporate network segment.
Show the remaining programmes 6Collapse catalogue+
CAD workstation engineering
Workstation sizing, graphics, storage, licensing and managed CAD operations.
Designer / CAD engineerSystem administrator
Contents+
- Workload profile
- CPU, GPU and memory
- Data and networking
- Operations
Prepare a workstation profile for a design-engineering workload.
Software engineering foundations
Git, application structure, testing, code review, CI/CD and safe releases.
Developer
Contents+
- Version control
- Code quality
- Testing
- Delivery
Take a change from a branch to a verified release.
Platform operations and observability
Metrics, logs, traces, alerts, SLOs and controlled changes.
Platform engineerSystem administratorDeveloper
Contents+
- System signals
- Dashboards and alerts
- SLOs
- Incident analysis
Set up observability for a training service.
Enterprise AI administration
Models, RAG, data access, local and cloud deployment, and quality evaluation.
Platform engineerDeveloperSecurity specialist
Contents+
- AI architecture
- Data and RAG
- Access and logging
- Model evaluation
Build a secure environment for a test assistant.
IT system documentation and knowledge bases
System records, architecture diagrams, instructions, runbooks and keeping operational knowledge current.
System administratorSupport specialistSecurity specialist
Contents+
- System context and record
- Architecture and network diagrams
- Instructions and runbooks
- Knowledge-base lifecycle
Prepare an operations-documentation set for a training service and use it to complete a verification.
Change management and incident review
Risk assessment, implementation and rollback plans, incident roles, communication and blameless review.
System administratorSupport specialistSecurity specialist
Contents+
- Change classification and risk
- Implementation, verification and rollback plan
- Incident coordination and communication
- Postmortem and corrective-action tracking
Plan a safe change, work through a training incident and write a verifiable postmortem.
For users
Confident work
with digital services
Focused programmes in AI and robotics, 1C, mail, SMB, SFTP, WebDAV, VoIP, Asterisk UCP, Linphone, Zoiper and VDI.
Virtek website and personal account
Finding services and materials, signing in, managing the profile, notifications and key account areas.
Service userManagerCoordinator / power user
Contents+
- Website structure
- Finding services and materials
- Sign-in and profile
- Personal account areas
Find a service, open the personal account and verify the main profile details.
Requests and support workflow
How to describe a task, select a priority, attach materials safely and follow the conversation.
Service userManagerCoordinator / power user
Contents+
- When to create a request
- Subject, description and priority
- Attachments without secrets
- Statuses, replies and escalation
Create a diagnostically complete training request and add a follow-up reply.
Configurators, project cart and projects
Selecting server, service, UPS and workstation options, moving results to the cart and submitting a project for review.
Service userManagerCoordinator / power user
Contents+
- Choosing a configurator
- Parameters and recommendations
- Project cart
- Approval and next steps
Build a training project from a configuration and a service, verify its contents and submit it for review.
Account security, documents and notifications
Account protection, two-factor authentication, document exchange, notifications and safe data handling.
Service userManagerCoordinator / power user
Contents+
- Password and two-factor protection
- Notifications
- Documents and access rights
- Secure sign-out
Review the security settings and locate an assigned document in the training account.
Working safely with AI
How to give models useful tasks, validate outputs and avoid sharing unnecessary data.
Service userManagerCoordinator / power user
Contents+
- Capabilities and limitations
- Data handling
- Validating an answer
- Workplace scenarios
Complete a workplace task with AI and produce a verifiable result.
Nextcloud: files and collaboration
Sync, sharing, versions, permissions and secure file exchange.
Service userCoordinator / power user
Contents+
- Files and synchronisation
- Sharing
- Versions
- Permissions
Organise a shared working folder for a team.
Show the remaining programmes 39Collapse catalogue+
Nextcloud Talk
Chats, calls, rooms, screen sharing and rules for workplace communication.
Service userManagerCoordinator / power user
Contents+
- Chats and rooms
- Calls
- Collaboration
Run a training meeting and record its outcome.
Collabora Online
Collaborative document editing, comments, versions and file formats.
Service userCoordinator / power user
Contents+
- Documents
- Collaborative editing
- Comments
- Export
Prepare a document together with colleagues.
Zammad support portal
Creating requests, setting priority, adding attachments, corresponding with support and tracking status.
Service userManagerCoordinator / power user
Contents+
- New request
- A useful description
- Statuses and replies
Submit a diagnostically complete support request.
Corporate email
Mail-in-a-Box webmail, email clients, calendars, protection and phishing awareness.
Service userCoordinator / power user
Contents+
- Email and calendar
- Client setup
- Protection
- Phishing
Configure an email client and identify a suspicious message.
SMB shared folders
Connecting shared resources, permissions, folder structure, versions and safe operation.
Service userCoordinator / power user
Contents+
- Connection
- Access rights
- Working with files
Connect a shared resource and verify access.
LibreOffice for workplace tasks
Documents, spreadsheets, presentations, format compatibility and PDF export.
Service userCoordinator / power user
Contents+
- Writer
- Calc
- Impress
- Compatibility
Prepare a complete set of office documents.
Ubuntu Desktop foundations
The interface, files, applications, updates, devices and basic security.
Service userCoordinator / power user
Contents+
- Desktop environment
- Files and applications
- Devices
- Updates
Configure a workstation for a standard work scenario.
Asterisk UCP
Calls, contacts, history, forwarding, voicemail and work statuses.
Service userManagerCoordinator / power user
Contents+
- UCP interface
- Calls and contacts
- Rules and statuses
Configure a personal call-handling scenario.
Working in VDI
Connecting to a virtual workplace, files, devices, sessions and security.
Service userCoordinator / power user
Contents+
- Connection
- Work session
- Files and devices
- Self-diagnostics
Complete a standard task in a training VDI session.
Local AI models on a workstation
Model and runtime selection, resource sizing, offline operation and controlled maintenance of local AI.
Service userManagerCoordinator / power user
Contents+
- When local AI is appropriate
- Running a model and proving offline operation
- Resources, versions and maintenance
Run an approved local model in a training environment, prove offline operation and produce a configuration record.
Local AI for documents and knowledge bases
Corpus preparation, semantic retrieval, RAG, source citations and quality control for answers grounded in internal material.
Service userManagerCoordinator / power user
Contents+
- Document corpus and access boundaries
- Indexing and context retrieval
- Answer evaluation and knowledge-base updates
Build a local assistant over training documents that cites exact sources and passes a fixed evaluation set.
Russian cloud AI platforms
Selecting GigaChat, Yandex AI Studio and ready-to-use interfaces by capability, data boundary, limits and cost.
Service userManagerCoordinator / power user
Contents+
- Platforms and operating modes
- Access, data and organisation settings
- Limits, cost and portability
Create a justified platform decision map for three workplace tasks and test one scenario in an approved environment.
Workflows with Russian AI models
Documents, images, structured outputs and repeatable processes in Russian generative AI services.
Service userManagerCoordinator / power user
Contents+
- Documents and fact extraction
- Images and multimodal tasks
- Repeatable workflows and automation handoff
Complete one workflow from an input document to a verified output and prepare a reusable process specification.
Global AI platforms: selection and workspace
Comparing capability classes across ChatGPT, Claude and Gemini while organising projects, file context and portable workflows.
Service userManagerCoordinator / power user
Contents+
- Choosing a platform and mode
- Projects, files and persistent context
- Portability and fallback
Compare one approved task on two platforms and assemble a portable context pack that is not locked to either service.
Research and multimodal work with global AI
Planning research and working with web sources, long documents, tables and images to produce reproducible deliverables.
Service userManagerCoordinator / power user
Contents+
- Research plan and source log
- Documents, tables and images
- Synthesis, cross-checking and reproducible reporting
Produce a research brief on a training topic with a source register, claim table and independent validation of the conclusions.
Working safely with robots and cobots
Robot modes, shared workspaces, signals, safe stopping and user actions when operation deviates from plan.
Service userManagerCoordinator / power user
Contents+
- Robot, cobot and work cell
- Shared workspace and safe interaction
- Stop, deviation and incident
Complete a training task near a robot, recognise operating and hazardous states, and stop work correctly when a deviation occurs.
Service robots in business and public spaces
Operating robots in offices, service facilities, retail, hospitality, healthcare and other public environments.
Service userManagerCoordinator / power user
Contents+
- Service scenario and roles
- Task assignment and result handover
- Human interaction and accessibility
Run a training service-robot shift from readiness checks to result handover and exception reporting.
Autonomous mobile robots and logistics (AMR)
Routes, zones, load handover, traffic priorities and exception handling in robotic logistics.
Service userManagerCoordinator / power user
Contents+
- Map, route and traffic rules
- Load, station and handover confirmation
- Fleet, status and exceptions
Complete a training AMR transport job, confirm the load handover and safely handle a blocked route.
Drones for inspection and monitoring
Mission planning, crew roles, pre-flight checks, abnormal situations and the quality of captured data.
Service userManagerCoordinator / power user
Contents+
- Objective, area and authorisations
- Preparation, operation and flight termination
- Inspection media and data handover
Prepare a safe training plan for an aerial inspection and a georeferenced, time-stamped data package tied to the inspection objective.
Teleoperated robots for remote inspection
Ground, aquatic and specialised robotic systems for observing hazardous or hard-to-reach assets.
Service userManagerCoordinator / power user
Contents+
- Mission, environment and system limits
- Teleoperation, communications and sensors
- Evidence, recovery and review
Conduct a training remote inspection along a planned route, collect verifiable observations and complete a controlled recovery.
Humanoid robots and embodied AI
Real humanoid capabilities, learning from demonstration, task design and human oversight without marketing assumptions.
Service userManagerCoordinator / power user
Contents+
- Capabilities, limits and environment
- Demonstration and task decomposition
- Oversight, evaluation and piloting
Decompose a humanoid work scenario into observable actions and prepare a safe pilot plan with explicit stop criteria.
1C:ERP for users
Orders, supply, purchasing, warehouse operations and execution control within one enterprise process.
Service userManagerCoordinator / power user
Contents+
- Role, workspace and master data
- Order and demand fulfilment
- Purchasing, warehouse and inventory movement
- Statuses, deviations and management control
Move a training demand from order to confirmed supply while preserving document links, statuses and an explanation for one deviation.
1C:Accounting for users
Source documents, bank and cash operations, settlements, accounting checks and preparation for period close.
Service userManagerCoordinator / power user
Contents+
- Accounting context and source documents
- Bank, cash and settlements
- Goods, services and posting control
- Month close and reporting checks
Record a training business transaction, reconcile settlements and confirm its correct accounting treatment before month close.
1C:HR and Payroll for users
Personnel events, staffing, working time, accrual inputs and verifiable payroll preparation.
Service userManagerCoordinator / power user
Contents+
- Employees, organisation and data protection
- Hire, transfer, leave and termination
- Time, absence and source data
- Calculation, validation and reporting
Process a training personnel change and prepare a verifiable payroll input package without exposing unnecessary personal data.
1C:Document Management for users
Document cards and versions, tasks, approval, execution, search and deadline control in enterprise document management.
Service userManagerCoordinator / power user
Contents+
- Document card, file and version
- Tasks and processing routes
- Approval, execution and control
- Search, files, history and completion
Register a training document, take it through approval, record the decision and retrieve its complete execution history.
Mozilla Thunderbird for workplace email
Practical organisation of multiple mailboxes, folders, search, filters, tags, calendars and offline work in Thunderbird.
Service userManagerCoordinator / power user
Contents+
- Workspace, mailboxes and folders
- Search, filters, tags and archive
- Calendar, contacts and profile continuity
Organise a training flow in Thunderbird: sort messages automatically, find a thread, schedule an event and verify a profile backup.
Microsoft Outlook for team collaboration
Email, advanced search, rules, categories, calendars, meetings, shared mailboxes and delegation in Outlook.
Service userManagerCoordinator / power user
Contents+
- Email, search and processing rules
- Calendar, meetings and follow-up
- Shared mailboxes, access and delegation
Handle a training team request through a shared Outlook mailbox, schedule a meeting and leave a traceable result without exceeding access rights.
SMB: conflict-free collaboration
Shared-folder structure, naming rules, locks, concurrent editing and safe hand-off of completed work to colleagues.
Service userManagerCoordinator / power user
Contents+
- Structure, ownership and naming rules
- Locks and concurrent editing
- Result hand-off and session close
Coordinate work on a training file set, resolve a change conflict and hand over a verifiable final version.
SMB: access, offline work and recovery
Effective permissions, share reconnection, offline copies, access diagnostics and recovery without losing work.
Service userManagerCoordinator / power user
Contents+
- Permissions and a valid access request
- Reconnection and diagnostics
- Offline files and recovery
Investigate a training SMB access failure, preserve local changes and restore a working state through the approved procedure.
SFTP: secure file transfer
SFTP connection, host verification, local and remote navigation, file upload and download, and a controlled session close.
Service userManagerCoordinator / power user
Contents+
- Connection and server verification
- Local and remote directories
- Upload, download and session close
Connect to a training SFTP host, transfer a file package to the correct directory and verify the result safely.
SFTP: controlled exchange and large transfers
Keys and separate credentials, transfer resume, temporary names, integrity checks, logs and repeatable operations.
Service userManagerCoordinator / power user
Contents+
- Keys, profiles and access boundaries
- Resume and transfer integrity
- Repeatable exchange and logging
Complete a large training transfer after a connection failure, verify integrity and prepare a transfer log for the recipient.
WebDAV: connecting a workplace file space
WebDAV address, app password, Windows, macOS and Linux connections, file operations and safe disconnection.
Service userManagerCoordinator / power user
Contents+
- Address, credentials and connection method
- Folders and file operations
- Connection errors and safe disconnection
Connect a training WebDAV space, perform standard file operations and remove stored access from a shared device.
WebDAV: synchronisation, conflicts and versions
Choosing mount or sync, client states, change conflicts, versions, deleted files and controlled sharing.
Service userManagerCoordinator / power user
Contents+
- Mount, synchronisation and local copies
- Conflicts and version recovery
- Sharing and result control
Resolve a training sync conflict, restore the required version and grant constrained access with a verified outcome.
VoIP telephony for workplace communication
IP call flow, extensions, devices, hold, transfer, conferencing, DTMF and a professional close to a conversation.
Service userManagerCoordinator / power user
Contents+
- Workplace and call lifecycle
- Controlling a conversation
- Headsets, conferences and call etiquette
Complete a training call from dialling to an agreed transfer and record the outcome without losing the caller.
VoIP: call quality, mobility and security
Latency, jitter and loss, one-way audio, network changes, client registration, credential protection and useful diagnostics.
Service userManagerCoordinator / power user
Contents+
- Assessing call quality
- Network, NAT and mobile connectivity
- Security and a diagnostic support request
Locate a training VoIP fault, collect facts safely and give support a reproducible report without exposing a secret.
Asterisk UCP: team call handling
UCP dashboards, presence, contacts, history, parking, conferences and collaborative call handling within assigned permissions.
Service userManagerCoordinator / power user
Contents+
- Dashboard, presence and contacts
- Call history and team hand-off
- Parking, conferences and outcome control
Handle a training team call, hand it over through the agreed method and confirm the outcome in UCP history.
Asterisk UCP: voicemail and availability routes
Voicemail, forwarding, Find Me/Follow Me, DND, schedules and safe self-testing of a personal availability scenario.
Service userManagerCoordinator / power user
Contents+
- Voicemail and notifications
- Forwarding and Find Me/Follow Me
- Presence, DND and a controlled test
Configure training routes for busy, absent and out-of-hours states, test them with calls and disable temporary rules.
Linphone on desktop and mobile
Corporate SIP account setup, audio devices, calls, hold, transfer, conferences and reliable mobile reception in Linphone.
Service userManagerCoordinator / power user
Contents+
- Account and devices on desktop/mobile
- Calls, transfer and conferencing
- Mobile background, network changes and safe diagnostics
Connect a training Linphone account on desktop and mobile, perform a transfer and verify an incoming call after changing networks.
Zoiper on desktop and mobile
Zoiper SIP profile setup, device and transport selection, calls, transfer, background notifications and desktop/mobile diagnostics.
Service userManagerCoordinator / power user
Contents+
- SIP profile and device wizard
- Call control and edition-dependent features
- Mobile reception and quality diagnostics
Configure a training Zoiper profile on two device types, complete a call and collect useful diagnostics for an incoming-call failure.
Programme standard
Learning is connected
to real operations
Content evolves with the solution, and every programme includes role context, practice and validation.
Operational paths
The account contains only required programmes and courses assigned by an instructor for the learner's actual work.
Hands-on tasks
Exercises reproduce workplace actions, common errors and safe recovery.
Knowledge validation
Completion reflects modules and practice, not merely opening a page.
Customer adaptation
Corporate cohorts can reflect approved tools, procedures and access boundaries.
Learning in the account
Assigned programmes, progress
and next step
Required programmes are available after sign-in. An instructor assigns additional courses for the role, work and environment. Learners progress at their own pace without changing the approved path.
Open account↗︎