Carriers
Unified numbering and routing
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DELIVERY PRACTICE · Communications
Corporate IP telephony and unified communications
Multi-site telephony with internal numbering, call queues, recording, CRM integration and service-quality control.
Year2022Timeline9 weeksRetail network · 12 sites and 280 extensions
Initial situation
Virtek’s own practice and distributed-company deployments
Branches used independent PBXs, internal calls were billed externally and missed requests could not be traced.
Architecture
Corporate IP telephony and unified communications
Redundant SIP routes
IP-PBX cluster and redundant SIP trunks
IP-PBX cluster
Queues, IVR and recording
CRM and analytics
CRM integration and quality control
Solution scope
Retail network · 12 sites and 280 extensions
- Unified numbering and routing
- IP-PBX cluster and redundant SIP trunks
- Queues, IVR and recording
- CRM integration and quality control
Measured outcomes
Engineer’s comment
We validated resilience by physically disconnecting each channel, not just reviewing the diagram. Routes switch automatically in real conditions.
Customer testimonial
We can trace every call and colleagues in different cities use short internal numbers.
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