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DELIVERY PRACTICE · Communications
Corporate IP telephony and unified communications
Multi-site telephony with internal numbering, call queues, recording, CRM integration and service-quality control.
Challenge and context
Virtek’s own practice and distributed-company deployments
Scope of work
- IP PBX, SIP trunks, routing and redundancy
- Queues, IVR, recording and analytics
- CRM, messenger and directory integration
Business outcome
- One numbering plan across offices
- Transparent inbound-call handling
- Managed communications with backup routes