Mobile application
Process discovery and interactive prototype
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DELIVERY PRACTICE · Custom software
Software built around the business
We design application and industry systems around real company workflows, from the first product model to production operation and continuous evolution.
Year2022Timeline18 weeksServices company · 340 field employees
Initial situation
A digital product for a process that cannot be served well by an off-the-shelf system
Requests, approvals and reports lived in email and spreadsheets. Field teams re-entered data, while managers learned about delays after the fact.
Architecture
Software built around the business
API gateway
Mobile application and responsive corporate portal
Approval workflows
ERP, CRM and directory integrations
ERP · CRM · directory
Pilot, training, production launch and product analytics
Analytics and monitoring
Pilot, training, production launch and product analytics
Solution scope
Services company · 340 field employees
- Process discovery and interactive prototype
- Mobile application and responsive corporate portal
- ERP, CRM and directory integrations
- Pilot, training, production launch and product analytics
Measured outcomes
Engineer’s comment
We started with the request journey rather than screens: who decides, what data is needed and where waiting occurs. The application shortened the process instead of merely digitising a paper form.
Customer testimonial
Employees can see request status, managers can see bottlenecks, and data entered once in the mobile app flows automatically through the connected systems.
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