← All projects
DELIVERY PRACTICE · Automation
Connected enterprise systems
CRM, 1C, email, telephony and internal services integrated into a unified process.
Challenge and context
Internal process digitalization projects
Scope of work
- Process and integration design
- Data exchange between 1C, CRM, telephony and portals
- Data quality and operational monitoring
Business outcome
- Less manual data transfer
- End-to-end processes instead of isolated tools
- Clear control points for teams and management