User requests are handled inconsistently and accountability is split across several suppliers.
← All services
Reliable infrastructure
IT Outsourcing
We remove the day-to-day technical burden and take responsibility for the continuity of your core IT services.
Discuss a project ↗︎SOLUTION
Value
What your
business gets
Value
Predictable IT spending
Control
Responsive user support
Flexibility
Monitoring and failure prevention
Outcome
Single point of responsibility
When it fits
Situations where the service creates value
We start with the operating situation, constraints and the result that must change for the business — not with a technology list.
Servers, networks and workplaces operate without systematic monitoring or preventive maintenance.
The business needs a predictable service level without maintaining a complete in-house IT function.
Included in the solution
We assemble the required
configuration.
Server and workplace support
We monitor servers and workplaces, install updates, resolve failures and assist users within the agreed SLA.
1C and corporate service support
We support 1C, email, CRM and other corporate services: handle requests, monitor availability and coordinate enhancements.
LAN deployment and maintenance
We design, install and maintain wired and wireless networks, test cabling and keep connection diagrams current.
Video surveillance and access control
We select and configure cameras, video storage and access control, integrating them with the existing network and security policies.
Delivery in detail
What we agree before work begins
We agree the supported systems, service hours, criticality, responsibility matrix and escalation rules. The model can combine a remote service desk, on-site visits and scheduled engineering work.
Inputs include an asset and system inventory, ticket statistics, existing procedures, the network diagram, service-owner contacts and an approved process for granting technical access.
Service is measured against response and restoration times, availability, repeat incidents, preventive work completed and the currency of operational documentation.
All work is recorded through one service desk. Monitoring, changes, incidents and maintenance are traceable, with regular reports covering performance, risks and improvement proposals.
Process
Three steps
to launch.
Audit
We assess the current infrastructure and risks.
Service model
We agree on SLAs, ownership and the work plan.
Support
We monitor, maintain and report on the service.
Solution: IT Outsourcing